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Frequently Asked Questions (FAQ)
How much will it cost?
How does it work?
How do I get paid?
What happens if the Mini-Terminal stops working?
Who pays for the paper and where do I get it?
What happens if someone presents a lost or stolen card?
What happens if the terminal is lost, stolen or damaged?
Q. How much will it cost?
A. To qualifying merchants the cost of the Taxinet Bonus Club Membership is zero. There are no equipment purchase costs, no rental costs, no minimum contract period and you can return your terminal at any time. If you process an average of $150.00 or more per week per terminal there is no membership fee. Refer to the table below:
Taxinet Bonus Club Membership Fees & Bonuses
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Credit and Charge Card Revenue
Per Week
Per Terminal
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Membership
Fee (+GST)
Per Week
Per Terminal
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Credit Card Bonus
(Visa, Mastercard
& Bankcard)
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Charge Card Bonus
(American Express
& Diners Club)
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$0 - $99
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$7
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-
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-
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$100 - $149
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$3
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-
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-
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$150 - $299
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NIL
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-
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-
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$300 Plus
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NIL
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+4%*
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+2%*
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* Bonuses shown are calculated after deducting Financial Institution Merchant Service Fee & Taxinet Processing Fees. See below.
Westpac Banking Corporation Merchant Fees
Westpac will charge Merchant Fees on a per merchant basis, regardless of the number of terminals a merchant is using. Each merchant incurs the following fees:
1. Westpac Merchant Service Fees
The Taxinet system automatically adds a 10% service fee to all taxi and hire car fares. Westpac charges a Merchant Service Fee of 2.5% (+GST) of the total transaction value. A minimum Merchant Service Fee of $4.62 (+GST) per week applies. This minimum is covered when a merchant averages $167.80 in credit card transactions per week. All merchant Service Fees and minimums are calculated monthly.
2. One time only Westpac Establishment Fee: $20.00 plus GST
3. One time only Westpac Cancellation Fee: $250.00 plus GST
(Applicable only if merchant cancels the Westpac merchant facility within 3 years. Cancellation Fee reduces to $95 if facility is cancelled after 3 years).
Q. How does it work?
A. The system is fully automated and based around our new TX 2000 Mini-Terminal. All you do is swipe the card through the Mini-Terminal and enter the amount of the fare. The Mini-Terminal will then store the transaction and print an original and duplicate receipt. At the end of the day the Mini-Terminal can be plugged into any standard phone socket and it will automatically transfer all the stored transaction data at the press of a button. This data is then processed and the money is deposited directly into your nominated bank account within 3 to 5 working days.
Q. How do I get paid?
A. Once your transaction data has been automatically transferred by the Mini-Terminal, it is processed. Within 3–5 working days, the fares plus bonuses (where applicable) are paid directly into your account by Westpac, American Express and Diners Club, as applicable. A 10% service fee is applied to all transactions. Financial Institution Fees and Taxinet Processing Fees are deducted from your account as follows:
Financial Institution Fees
1. For all Visa, MasterCard and Bankcard transactions, the full face value of the fare plus 10% will be deposited into your account. Once every month Westpac will deduct its merchant fee (2.5% of the transaction value +GST).
2. For American Express transactions, the full face value of the fare plus 4.555% will be deposited into your account. The amount deposited is after the American Express Merchant Service Fee (4.5% of the transaction value +GST, has been deducted.
3. For Diners Club transactions, the full face value of the fare plus 2.7884% will be deposited into your account. The amount deposited is after the Diners Club Merchant Service Fee (5.96% of the transaction value +GST has been deducted.
Taxinet Processing Fees (TPF)
The table below shows the Taxinet Processing Fees (TPF) as a percentage (%) of the fares processed, plus the net amount left in your account assuming a fare of $100.00
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TPF + NET AMOUNT
PAID ON A $100 FARE
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Visa, Mastercard & Bankcard Fares
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American Express Fares
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Diners Club Fares
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Over $300.00 in Credit & Charge Cards per week per Terminal
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(2.705% + GST)
$104.00
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(2.322% + GST)
$102.00
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(0.7167% + GST)
$102.00
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Under $300.00 in Credit & Charge Cards per week per Terminal
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(6.341% + GST)
$100.00
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(4.141% + GST)
$100.00
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(2.535% + GST)
$100.00
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Q. What happens if the Mini-Terminal stops working?
A. If for any reason your Mini-Terminal ceases to operate correctly, it can be returned to our premises or one of our authorised Taxinet dealers immediately for repair or exchange. If the fault can be repaired quickly while you wait it will be repaired otherwise a replacement unit will be issued.
Q. Who pays for the paper and where do I get it?
A. We will supply up to fifty-two (52) paper rolls per annum free of charge. It can be picked up directly from our office or, we can mail it to you.
Q. What happens if someone presents a lost or stolen card?
A. If you are in any way suspicious about a card or a passenger, Westpac, American Express and Diners Club have telephone numbers you can dial at any time to receive an instant authorisation. These numbers are indicated on the back of the Mini-Terminal. Many operators ask for a second form of ID if in doubt about a card or passenger.
Q. What happens if the terminal is lost, stolen or damaged?
A. You are expected to take care of the terminal in the same way that you take care of your mobile phone. If your mobile is stolen or lost you are liable to pay for it via an early termination fee. If your Mini-Terminal is lost, stolen or willfully damaged you will also be liable for its replacement cost or repair. Insurance is available to cover this risk.
FOR FURTHER INFO, PLEASE CALL 1300 132 422
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